Fm12 Privacy Policy — How We Protect Your Data
This Privacy Policy explains the types of information fm12 collects, how we use it, and your rights as a user of our platform in Malaysia.
Effective Date: 1 January 2026
Information We Collect from You
When you register or use fm12's services, we collect various types of information to ensure the platform runs smoothly and your experience is safe and seamless. The information collected includes the following:
Your full name, date of birth, phone number, email address, and identity information provided during registration. This information is used to verify your identity, process transactions, and contact you about your account when necessary.
Details related to deposit and withdrawal transactions in Malaysian Ringgit (RM), including your chosen payment methods such as GrabPay, Boost, or FPX. We do not store full card numbers — all payment information is processed through encrypted payment providers.
IP address, device type, operating system, browser type, and screen resolution. This data helps us ensure the platform displays correctly across different devices and allows us to identify any unusual activity that may indicate unauthorised access attempts.
In-platform activity records, including games played, session duration, bet amounts, and transaction history. This data is used to analyse usage patterns for platform improvement and account security purposes.
How Your Data Is Used
Fm12 uses the information collected solely for platform operations and service improvement. The primary purposes for which data is used are as follows:
- Account verification and management — ensuring only authorised account owners can access accounts, process withdrawal requests, and maintain accurate transaction records.
- Financial transaction processing — to facilitate deposits and withdrawals in Malaysian Ringgit via supported payment methods.
- Security and fraud prevention — detecting and blocking suspicious activity, including unauthorised login attempts and unusual transactions.
- Customer Support — to provide accurate assistance when you contact the fm12 support team, by referencing your account records.
- Platform improvements — analyses aggregated usage patterns to enhance interface design and the overall user experience.
- Legal compliance — to fulfil Malaysia's legal obligations relating to the operation of online entertainment platforms, where required.
Fm12 does not use your data for third-party advertising or sell your personal information to any external party for their own commercial purposes.
Cookies & Session Tracking
Fm12 uses cookies and similar session tracking technologies to enhance your experience on the platform. Cookies are small text files stored on your device when you visit our website.
The types of cookies we use include:
- Session cookies — keeps you logged in during active sessions and remembers your preferences, such as language and display settings.
- Security cookies — helps identify legitimate login sessions and protects your account from unauthorised access.
- Performance cookies — collects anonymised data on how pages are accessed to help us improve platform speed and functionality.
You can control or delete cookies through your browser settings. However, disabling session cookies may affect your ability to log in and use the platform's features in full.
Fm12 does not use third-party cookies for behavioural advertising. Any tracking we carry out is solely for security purposes and to improve the user experience within our platform.
Data collected through cookies is never sold or shared with external advertisers. This information remains within fm12's systems and is used solely to improve your experience.
Storage, Data Security & Limited Sharing
Security & Data Retention
All personal data collected by fm12 is stored on servers protected by SSL encryption and appropriate technical security measures. Access to user data is restricted to staff who require it to carry out their responsibilities.
Active account data is retained for as long as your account remains active. Should you request account closure, we will delete or anonymise your personal data within a set timeframe, unless retention is required to meet applicable legal obligations.
Financial transaction records may be retained for a longer period in accordance with Malaysian financial and tax compliance requirements.
Third-Party Sharing
Fm12 does not sell, rent, or disclose users' personal information to third parties for their own commercial purposes. However, in certain situations, information may be shared with:
- Payment service providers — such as FPX providers and e-wallet services for processing your transactions. These providers are bound by strict confidentiality agreements.
- Legal authorities — where required by Malaysian law or a valid court order, we may be obligated to disclose certain information.
- Internal technical services — technical infrastructure providers who support the operation of our platform, all of whom are bound by strict data protection agreements.
Your Rights as a User & How to Contact Us
As an fm12 user, you have rights regarding your personal data that you may exercise at any time through our support channels:
- Right to Access — you have the right to request a copy of the personal information we hold about you. Such requests will be processed within a reasonable timeframe.
- Right to Rectification — if any information in your account is inaccurate or outdated, you have the right to submit a correction request. Certain details such as name and date of birth can be updated directly through your account settings.
- Right to Erasure — you may request account closure and deletion of your personal data. Requests will be processed once any outstanding balances or issues are resolved, and are subject to applicable legal record-retention obligations.
- Right to Object — you have the right to object to any use of your data that is unrelated to account operations or that you have not consented to.
To exercise any of the above rights, or if you have any questions regarding this Privacy Policy, please contact the fm12 support team. We are committed to taking every request seriously and will respond within two business days. You may also refer to FAQ us for further information on how to manage your account.
Privacy enquiry email: [email protected]
Fm12 reserves the right to amend this Privacy Policy from time to time. Any significant changes will be communicated via a notice on the platform. Continued use of the platform after such changes constitutes acceptance of the updated policy. The latest effective date is always displayed at the top of this page.
Your Privacy Is fm12's Priority
We are committed to protecting your data at every stage of your experience on the platform. Register or log in now to enjoy fm12 entertainment with complete peace of mind.
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